• Home
• Contact Us
• Get a Free Quote
• Employment
  • Online Application
  • Positions Available
• Homeowners Helper
  • Ask The Experts
  • Tax Credits
  • Listen To Past Shows
  • Listen Live
  • Forum
  • Email Questions
  • Projects
  • Recommended Contacts
  • 620 The Buzz
• Service
  • Commercial / Industrial
  • Residential
• Residential
  • Department Overview
  • Service Manager Bio
  • Installation
  • Replacement
  • Service / Bookcall
  • Service Agreement
  • Indoor Air Quality
• Commercial
  • Department Overview
  • Service Manager Bio
  • Installation
  • Replacement
  • Service / Bookcall
  • Service Agreement
  • Controls - I-Vu
• FAQ
• Schedule Service
  • Residential
  • Commercial / Industrial
• Current Projects
• Testimonials
• Our Values
• 10 Commandments of Business
• 100% Satisfaction Guaranteed
• Employee of The Month
• Recommended Links
• Specials / Coupons
• Shumate Atlanta
• Financing

	Weather
	Raleigh

Eleen Scott

December 18th, 2008

Shumate Air Conditioning & Heating

5201 Old Poole Road, Suite 110

Raleigh, NC 27610

Dear Marty,

I want to thank you for the great job that was done at my house with the installation of the new Trane Heating and Air Conditioner System. It works great! I really like the digital thermostat; it is wonderful to be able to read it.

George was a pleasure to work with, very professional and took the time to answer any questions I had. I also would like to thank JR and Patrick for the great installation job. I know it was a challenge but they did a great job. Everything is working just as they said it would. I would like to treat them to lunch; if you would pass the enclosed to them with my thanks I would greatly appreciate it.

Thanks again,

Eleen Scott

Curtis Armstrong

From: curtis armstrong

Sent: Friday, July 10, 2009 7:13 PM

To: Marty Jones

Subject: hvac purchase

Dear Mr. Jones,

My name is Curtis Armstrong and on July 1st I had my HVAC system replaced by Shumate. I just wanted to drop you a line to let you know how pleased I am by the performance of the system and the quality of all members of your team who were involved.

J.R. was very professional in diagnosing my problem and breaking the bad news that my old system was dead. He immediately contacted George to come out and see me the same morning to discuss my options. George did a fantastic job of explaining my options and then followed through making sure I was satisfied and helping me apply to any qualifying rebates. Patrick and Greg worked their tails off in 95 degree heat to get my new system installed and did an excellent job.

Be sure to take care of this tremendous team you have. I will certainly be recommending your company to anyone in need of HVAC services.

Thank you,

Curtis Armstrong

Raisa Martinez

From: Raisa

Sent: Tuesday, July 28, 2009 7:02 PM

To: George Hindenach

Subject: Raisa Martinez... a Note of Praise!

Hello George!

I wanted to drop you a line and let you know how happy I was with the service your company provided. I also want to congratulate you on your service tech Albert Beamon. What a wonderful person. I could not have asked for a better person. Not only was he professional,knowledgeable and friendly but he also went above and beyond.

I was having problems keeping the air filter properly placed on the unit. There is nothing to hold up the filter, no brackets, nothing. Albert fixed that problem for me by adding this metal strip to hold the air filter in place. That is what I call an "old fashion service of days gone by". When I thought Albert was finished we went outside to continue on the cleaning of the outside unit. I have never seen that done before. He was a delight and because of the wonderful service, I decided to go with the $189.00 plan. I was hesitant at the beginning but he made me feel very comfortable and explained my savings and advantages with no pressure. Now I don't have to worry about my air conditioning service because I have you, Albert, at Shumate!

I also want to congratulate you on your wonderful customer service when I called. You were the first person I had contact with and you definitely opened the door. You were a pleasure to talk to and helped me a lot with my concern about the water sound that I kept hearing. We talked like old friends and even laughed a bit. I felt so a peace after talking to you. You know how people get taken to the cleaners all the time on these issues.

I will definitely pass on my experience here in the community and place it on our website bulletin board and beyond. Hopefully in the future you will have calls from Chesapeake Point for your service.

Again, thank you for becoming my air conditioning company.

Sincerely,

Raisa Martinez

P.S. By the way, thank you for not having those horrible customer service dispatchers. ARS lost my business because of two different dispatcher who messed up my service call.